Contact Us
Get in touch
Whether you are deciding between two machines, chasing an order, or troubleshooting something that will not start, we are happy to help.
We aim to reply within one business day. Emails sent over a weekend or public holiday are answered the next working day.
What to include
You will get a faster and more useful answer if you tell us:
- For order questions — your order number and the email address you ordered with.
- For product questions — roughly how much ground you are covering, whether it is flat or sloped, and whether you would prefer petrol or battery.
- For a machine that is not working — the model name, how old it is, and what happens when you try to start it. A short photo or video of the problem often saves several emails.
Order tracking
You can check where your order is on our Track Your Order page using the tracking number from your dispatch email.
Returns and warranty
Details on returns, cancellations and warranty cover are set out in our Refund Policy and on the Warranty Policy page. If your situation does not fit neatly into either, email us and we will look at it properly.